中英文对照，两种语言内容一致。Chinese and English versions of the same policy.

1. 我们是谁 Who we are

fly2canada.com 由 Fly2Canada Immigration Services Ltd. 运营，地址：838 W Hastings St, Unit 700, Vancouver, BC V6C 0A6。隐私负责人是 Crystal Jing Chen, RCIC（水晶老师），加拿大持牌移民顾问，可在CICC官网（register.college-ic.ca）查询。联系邮箱：imm@fly2canada.com。

fly2canada.com is operated by Fly2Canada Immigration Services Ltd., 838 W Hastings St, Unit 700, Vancouver, BC V6C 0A6. Our Privacy Officer is Crystal Jing Chen, RCIC. Verify my licence on the CICC public register (register.college-ic.ca). Contact: imm@fly2canada.com.

2. 适用范围 What this policy covers

本政策说明我们如何通过本网站、在线表格与预约页面以及咨询服务，收集、使用、分享和保护你的个人信息。我们遵守不列颠哥伦比亚省《个人信息保护法》（PIPA），在适用时也遵守加拿大联邦隐私法（PIPEDA）。作为持牌移民顾问，Crystal Jing Chen, RCIC 同时受 CICC《职业行为准则》保密义务的约束。

This policy explains how we collect, use, share and protect personal information through this website, our online forms and booking pages, and our consultations. We follow British Columbia's Personal Information Protection Act and, where it applies, Canada's federal privacy law (PIPEDA). As a licensed immigration consultant, Crystal Jing Chen, RCIC, is also bound by the confidentiality duties in the CICC Code of Professional Conduct.

3. 我们收集哪些信息 What we collect

你提供的信息：姓名、邮箱、电话，以及你在评估表或预约表里填写的内容，例如移民目标、学历、工作经历、语言成绩、家庭情况和你的问题。如果你预约文件审核，还包括你通过邮件发给我们的表格和文件。
付款：银行卡付款由 Stripe 处理。我们只看到付款结果，看不到你的完整卡号。
咨询：经你同意，咨询的 Zoom 录像和 AI 生成的会议总结。
网站访问：浏览器类型、设备、浏览的页面、从哪个网站过来，以及大致位置。网站托管服务会记录 IP 地址等基本技术数据，用于提供、保护网站和统计访问量；只有你接受统计 Cookie，Google Analytics 才会通过 Cookie 收集使用数据。

What you give us: your name, email, phone number and the details you enter in our assessment form or booking form, such as your immigration goals, education, work history, language test results, family situation and questions. If you book a document review, the forms and documents you email to us.
Payments: card payments are processed by Stripe. We see the payment result, not your full card number.
Consultations: with your consent, the Zoom recording of your session and an AI-generated meeting summary.
Website visits: your browser type, device, pages viewed, the site that sent you and your approximate location. Our website host records basic technical data, such as your IP address, to deliver and protect the site and to count visits. Google Analytics collects usage data through cookies only if you accept analytics cookies.

4. 我们如何使用 How we use it

回复你的问题，审阅你的免费评估。
安排、确认并提醒你的咨询，并把咨询协议副本发给你。
提供你预约的咨询建议，并保存监管机构要求的记录。
了解访客如何使用本网站，以便改进。
只有在你勾选营销选项后，才会给你发送资讯或优惠；每封邮件都可以随时退订。

我们不出售你的个人信息。

To answer your questions and review your free assessment.
To schedule, confirm and remind you of consultations, and to send you your copy of the consultation agreement.
To give the advice you booked and to keep the records our regulator requires.
To understand how visitors use this website and improve it.
To send you newsletters or offers only if you ticked the marketing box. You can unsubscribe from any email at any time.

We do not sell your personal information.

5. 你的同意 Your consent

你提交表格或预约时，我们通过页面上的勾选项征求你的同意。营销同意单独勾选，可以不选。你可以随时联系隐私负责人撤回同意；如果撤回的是某项服务必需的同意，我们可能无法继续提供该服务。

We ask for your consent when you submit a form or book a session, through the checkboxes on those pages. Marketing consent is separate and optional. You may withdraw consent at any time by contacting our Privacy Officer; if you withdraw consent that a service depends on, we may not be able to provide that service.

6. 短信 Text messages (SMS)

如果你同意接收短信，我们只发送预约确认、改期通知和提醒。短信频率取决于你的预约，可能产生短信和流量费用。回复 STOP 退订，回复 HELP 获取帮助。我们不会把你的手机号码或短信同意分享给第三方或关联方用于其营销。

If you agree to receive text messages, we send booking confirmations, schedule changes and reminders only. Message frequency depends on your bookings, and message and data rates may apply. Reply STOP to unsubscribe or HELP for help. We do not share your mobile number or your SMS consent with third parties or affiliates for their marketing purposes.

7. 我们与谁分享 Who we share it with

我们只与协助我们开展业务的服务商分享个人信息，并且只分享他们需要的部分：

We share personal information only with service providers who help us run our business, and only as much as they need:

服务 Service	用途 What it does for us
GoHighLevel (LeadConnector)	表格、预约日历、邮件与短信、客户记录 Forms, booking calendars, email and SMS, client records
Stripe	银行卡付款 Card payments
Zoom	视频咨询与录像 Video consultations and recordings
Fathom	AI 会议总结 AI meeting summaries
Google Workspace	邮件与文件存储 Email and document storage

部分服务商在加拿大境外存储数据，主要在美国，当地主管机关可能依当地法律调取。我们只会按你的指示向移民主管部门提交信息，其他情况只在法律要求时披露。

Some of these providers store data outside Canada, mainly in the United States, where it may be accessible to authorities under local law. We share information with immigration authorities only on your instructions, and with others only where the law requires it.

8. Cookie 与统计 Cookies and analytics

我们使用 Google Analytics 统计访问量，了解哪些页面对读者有帮助。只有你在 Cookie 提示中选择接受，才会设置统计 Cookie。你也可以在浏览器设置中屏蔽或删除 Cookie，或安装 Google 的 Analytics 停用插件；不使用 Cookie 不影响网站的任何功能。

We use Google Analytics to count visits and see which pages help readers. Analytics cookies are set only if you accept them in the cookie notice. You can block or delete cookies in your browser settings, or install Google's Analytics opt-out browser add-on; the site works fully without them.

9. 我们如何保护 How we protect it

我们只让需要的人员接触你的信息，用高强度密码保护业务账号，并使用加密连接。电子邮件并非完全安全，除非我们要求，请不要通过邮件发送身份证件。

We limit access to the people who need it, protect our business accounts with strong passwords, and use encrypted connections. Email is not fully secure, so please do not send identity documents unless we ask for them.

10. 保存多久 How long we keep it

没有转为咨询的询问：最后一次联系后保存 2 年。
咨询与文件审核的客户档案：保存 7 年。
咨询录像：保存 1 年后删除。

Inquiries that do not become consultations: 2 years after our last contact.
Client files from consultations and reviews: 7 years.
Consultation recordings: 1 year, then deleted.

11. 你的权利 Your rights

你可以要求查看我们持有的你的个人信息、要求更正，或撤回同意。请书面联系隐私负责人，我们会在 30 天内答复。如果信息受法律特权保护，或会透露他人的信息，我们可能不予提供，并会告诉你原因。

You may ask to see the personal information we hold about you, ask us to correct it, or withdraw consent. Write to our Privacy Officer; we reply within 30 days. We may withhold information that is legally privileged or that would reveal another person's information, and we will tell you why.

12. 问题与投诉 Questions and complaints

请先联系隐私负责人：imm@fly2canada.com。如果对答复不满意，可以联系不列颠哥伦比亚省信息与隐私专员办公室（OIPC BC）或加拿大隐私专员办公室（OPC）。

Contact our Privacy Officer first at imm@fly2canada.com. If you are not satisfied, you may contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.

13. 其他网站 Other websites

本网站会链接到其他网站，例如 IRCC。这些网站的隐私做法由它们自己负责，请阅读它们的隐私政策。

Our pages link to other websites, such as IRCC. Their privacy practices are their own; please read their policies.

14. 政策更新 Changes to this policy

政策如有更新，我们会在本页发布，并更新页首日期。

We will post any update on this page and change the date at the top.

隐私政策 Privacy Policy